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Testimonials
What clients are saying about Synernet
The following are unsolicited testimonials submitted by clients and published here with their permission.
TRANSCRIPTION SERVICES
“Just to let you know that Rachel has worked very hard over the past couple of weeks (including this past weekend) to complete the cardiology templates."
“I thought I would pass on that our transcription is the best it has ever been."
“Expeditious report turnaround time, good communication between MTs and Imaging Department, and rapid response with help desk tickets."
“Synernet has done a wonderful job at meeting our Imaging Report turnaround time goal of less than 24 hours over the past year. They are Customer Service oriented at all times. We are very pleased with the complete service."
“Synernet provides reliable and quality transcription work. The staff is friendly, readily accessible and knowledgeable of the service that they provide. Synernet is quick to respond to any immediate needs that my staff or I might have for patient care. I would recommend Synernet to any company looking for quality transcription."
“I am very pleased with the service from Synernet. Their willingness to accommodate my practices' need on such a short notice is exceptional customer service."
“I have an axiom that there is never a perfect process or vendor. What I look for is how a vendor responds to issues and how they correct the problems. I have worked with Synernet for only the past six months. In that time I have found that the organization is responsive and in fact pro-active when it comes to problem resolution. The two key players for me have been Vicky and Wendi. Vicky is tenacious in her approach to satisfy the customer and Wendi will always keep you abreast of any situation they may effect the process and therefore patient care."
“Synernet MTS has provided our Imaging Services department with transcription support for over a year. Specifically, we receive (frequent) weekend, some holiday, and relief support - at times on very short notice. The Synernet team has responded very effectively to our ever evolving transcription needs. They have grown the depth of their radiology MTs rapidly, resulting in increased readiness to support the needs of our service. The transcription quality is excellent. We have developed positive working relationships with the staff at Synernet which enhances communications. I would strongly and without reservations recommend them for your medical transcription needs. Please feel free to contact me if I could answer additional questions."
CLINICAL ENGINEERING
“I just wanted to send off a quick note to let you know that since Synernet has come on board as our bio medical provider, I have seen a tremendous change in documentation, customer service and more importantly, a secure feeling in meeting the guidelines for safety. The crew that services our facility, (John, Ora, Nate and Jeff), are all very pleasant and they go above and beyond the call of duty. How many times have I called you to walk me through the software? I appreciate all that your company does for us. You have alleviated some of the stress from my job and for that I thank you all!"
“Things are going great with the clinical engineering program and all departments that are involved with Synernet like what they see. The techs are very supportive."
ADMINISTRATION
“Excellent follow up – I wish you lived in Ohio and could work for me!"
“By the way, what a great staff! They are always so wonderful to deal with."
CLAIMS ADMINISTRATION
“You did a wonderful job on this presentation! I was thrilled with how well it went and really appreciate all the last minute work you did to pull it off. Great job! I owe you one!"
“Mark has been very helpful. He connected with the specialists that I needed, and I am now back at work…My husband had a workers compensation injury years ago and had a difficult time with the claim…a usually difficult time was made much more tolerable with all involved with me. I want to thank all of you from the bottom of my heart."
CREDENTIALING
“It really has been a pleasure working with you. Synernet has helped us out so much getting these docs credentialing and privileged at all of the Maine facilities (or most of them). It would have been a whole lot more difficult if your facility did not exist. There are CVOs that I wouldn't give a plug nickel for or the work they do; but you really do good work!"